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Primary Support: Intercom

Most of our support is provided through Intercom, directly accessible from the Sim web portal. Just look for the small chat icon in the bottom-right corner. Through Intercom, you can:
  • Chat with Blocky, our Sim AI support agent, powered by Dune
  • Get help from the Dune support team, either live via chat or asynchronously via email/ticket
We want to help you successfully integrate and use Sim. This page outlines the support channels available to you.

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Developer Community

Join the official Sim Telegram Group to connect with other developers, ask questions, and get help from the community.

Telegram

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API Status

You can check the operational status of Sim APIs and view uptime history on our status page.

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Rate Limits & Scaling

Information about API rate limits for your current plan can be found under Billing at sim.dune.com. Need higher throughput or interested in Enterprise plans with custom limits? Contact us through Intercom.

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Other Questions

If your question isn’t answered in the docs or you’re reporting a bug, please reach out via the Intercom button in the app. Alternatively, you can email simsupport@dune.com to contact our team.

Support Email